EXCHANGES/RETURNS/REFUNDS

At Her Natural Tresses LLC, customer satisfaction is our number one priority. We stand behind the quality of our products and we believe that we can work together to make each journey a positive experience.

Please be advised that ALL SALES ARE FINAL and under no circumstances are their refunds, exchanges or returns. On rare occasions, a refund or exchange may be issued at the owners discretion. If you’re approved for a refund/exchange, you will have 5 days to return your item(s). Once item(s), have been received and reviewed we will begin the refund process. All item(s) must be returned in original packaging, hair MUST NOT be altered, washed or worn in anyway. The exchange MUST be equal or less than the original item(s) you purchased. If it is more, you’re responsible for covering the difference and if it less we will refund the difference.

NOTE: Picture(s) of items must be submitted via email if you’re requesting an exchange/refund. If you’re approved for a refund or exchange you are responsible for the shipping and handling costs.

FINAL SALE

Her Natural Tresses LLC will have a few sales throughout the year. With that being said, as volumes are typically high during these times any sales purchased on an advertised sale is final.

RESTOCKING FEE 

In the event, if your order is sent back to us due to missed deliveries or package refusals; Her Natural Tresses LLC is subject to a 10% restocking fee plus shipping costs if we have to re-send the item back to you.